SupportHub

Visit SupportHub to browse, get answers, and request technology help.

  • Get help with technology, transportation, and more
  • For technical questions that cannot be answered in the self-serve section, there is a system that allows users to create and submit a help desk ticket. An agent will call those users back to resolve the issue.
  • Login with your NYC Schools Account or DOE Student Account to track requests for further technology help.
  • Staff can sign in with their DOE username and password.

  • SupportHub also has the first-ever DOE Education Virtual Assistant (Eureka), which provides more help, and the same phone number for the Help Desk is still available (718-935-5100).