Vendor Report Card

The Vendor Report Card provides a snapshot of school-age transportation vendor performance across several key areas, including route subscription, staffing capacity, fleet readiness, safety, compliance, and GPS-based driving behavior. Each section is designed to help families, the public, and NYC Public Schools better understand bus vendor performance and identify areas where vendors are meeting expectations or may require additional follow-up. This report applies to school-age transportation vendors only. Pre-K transportation vendors are not scored as part of this Vendor Report Card.

Methodology

The report uses vendor-level data to compare performance across key transportation areas for school-age transportation vendors. Where appropriate, metrics are normalized by operational volume, such as active routes or total route days, so that vendors of different sizes can be compared more consistently. Some measures, such as accidents, breakdowns, and violations, should not be interpreted in isolation. These metrics identify trends or areas for review but do not independently explain cause, severity, fault, or corrective history. Additional context, such as incident reason codes, investigation outcomes, fleet age, spare vehicle capacity, route conditions, and vendor-specific operational factors, should be reviewed where available. For bus companies in "OPT Performance Review" status, failure to improve may lead to formal corrective action, up to and including contract termination.

Rubric Data Dictionary

Field	Definition	Scoring Logic
Overall Level/ Standing	Score assigned to each metric based on the approved rubric; may display on report as "Standing"	OPT Performance Review; Needs Improvement; Meets Expectations; Exceeds Expectations
Definition	Performance category (report) tied to the overall level/standing	Describes the overall standing assigned to each metric/report
Route Subscription	Aggregate percentage of active AM/PM trips subscribed to in the Driver App	OPT Performance Review: <85%; Needs Improvement: 85%–89%; Meets Expectations: 90%; Exceeds Expectations: >90%
Driver Capacity	Percentage of a vendor's certified driver capacity	OPT Performance Review: <100%; Needs Improvement: 100%–103%; Meets Expectations: 104%; Exceeds Expectations: >104%
Attendant Capacity	Percentage of a vendor's certified attendant capacity	OPT Performance Review: <100%; Needs Improvement: 100%–103%; Meets Expectations: 104%; Exceeds Expectations: >104%
Fleet Capacity	Percentage of a vendor's vehicle capacity	OPT Performance Review: <100%; Needs Improvement: 100%–109%; Meets Expectations: 110%; Exceeds Expectations: >110%
Fleet Vintage Average	Average age of active in-service vehicles a vendor has	OPT Performance Review: >12.5 years; Needs Improvement: 12.0–12.4 years; Meets Expectations: <12 years; Exceeds Expectations: N/A
Breakdown History	Rate of vehicle breakdowns normalized to service volume	No scoring logic applied
Accident History	Count of accidents the vendor had during the timeframe	No scoring logic applied
Violation History	Percentage of violations assessed per route day	OPT Performance Review: >1%; Needs Improvement: 0.5%–0.9%; Meets Expectations: >0.1%–<0.4%; Exceeds Expectations: 0%
GPS Safety Score	Vendor's GPS safety score based on driving behavior and GPS safety indicators	OPT Performance Review: 0–89; Needs Improvement: N/A; Meets Expectations: 90–100; Exceeds Expectations: N/A

Report	Field Name	Definition	Format / Type	Notes
Route Subscription	Bus Vendor Code	Unique bus vendor abbreviation/code used by OPT to identify the bus company or vendor grouping.	Text	Some vendors may appear as combined codes, such as CL/KF or PT/PW, when reporting is grouped.
Route Subscription	Bus Vendor Name	Full bus vendor/company name associated with the vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
Route Subscription	AM Route Days	Total number of active AM routes assigned to the bus vendor during the reporting period.	Number	AM routes represent the morning service to school (route+direction)
Route Subscription	PM Route Days	Total number of active PM routes assigned to the bus vendor during the reporting period.	Number	PM routes represent afternoon service from school (route+direction).
Route Subscription	Standing	Vendor performance category based on overall AM and PM Route Subscription performance.	Text	Values may include: Exceeds Expectations, Meets Expectations, Needs Improvement, and OPT Performance Review.
Driver Capacity	Bus Vendor Code	Unique vendor abbreviation/code used by OPT to identify the school-age transportation vendor.	Text	Some vendors may appear as grouped codes, such as CL/KF or PT/PW, when reporting combines related vendor codes.
Driver Capacity	Bus Vendor Name	Full transportation bus vendor/company name associated with the vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
Driver Capacity	Affiliated Bus Vendor	Related bus vendor codes that are operationally or contractually affiliated with the reporting vendor.	Text / List	Used to identify vendor groupings where drivers may be associated across related vendor entities.
Driver Capacity	Active Routes	Total number of active school-age routes assigned to the bus vendor during the reporting period.	Number	Represents the active route count used as the denominator for staffing coverage.
Driver Capacity	Assigned Drivers	Total number of drivers assigned or available to support the bus vendor’s active routes.	Number	Represents the staffing count used as the numerator for driver capacity.
Driver Capacity	Driver Coverage Rate	Bus vendor’s driver staffing coverage compared with active routes.	Percentage / Performance Category	Goal is 104% driver coverage. This reflects whether the vendor has enough assigned drivers to cover active routes with an expected operational buffer.
Driver Capacity	Standing	Bus vendor performance category based on driver coverage compared with the established goal.	Text	Values may include: Exceeds Expectations, Meets Expectations, Needs Improvement, and OPT Performance Review.
Attendant Capacity	Bus Vendor Code	Unique bus vendor abbreviation/code used by OPT to identify the school-age transportation vendor.	Text	Some vendors may appear as grouped codes, such as CL/KF or PT/PW, when reporting combines related vendor codes.
Attendant Capacity	Bus Vendor Name	Full transportation bus vendor/company name associated with the vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
Attendant Capacity	Affiliated Bus Vendor	Related bus vendor codes that are operationally or contractually affiliated with the reporting vendor.	Text / List	Used to identify vendor groupings where attendants may be associated across related vendor entities.
Attendant Capacity	Active SE Routes	Total number of active special education routes assigned to the bus vendor during the reporting period.	Number	Represents the route count used as the denominator for attendant coverage.
Attendant Capacity	Assigned Attendants	Total number of attendants assigned or available to support the bus vendor’s active special education/curb to school (CTS) routes.	Number	Represents the staffing count used as the numerator for attendant capacity.
Attendant Capacity	Attendant Coverage Rate	Vendor’s attendant staffing coverage compared with active special education/curb to school (CTS) routes.	Percentage / Performance Category	Recommended calculated field: Assigned Attendants ÷ Active SE Routes.
Attendant Capacity	Standing	Vendor performance category based on attendant coverage compared with the established benchmark.	Text	Values may include: Exceeds Expectations, Meets Expectations, Needs Improvement, and OPT Performance Review.
Fleet Vintage Average	Bus Vendor Code	Unique vendor abbreviation/code used by OPT to identify the school-age transportation vendor.	Text	Some vendors may appear as grouped codes, such as CL/KF or PT/PW, when reporting combines related vendor codes.
Fleet Vintage Average	Bus Vendor Name	Full transportation bus vendor/company name associated with the bus vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
Fleet Vintage Average	Affiliated Bus Vendor	Related bus vendor codes that are operationally or contractually affiliated with the reporting vendor.	Text / List	Used to identify vendor groupings where fleet resources may be associated across related vendor entities.
Fleet Vintage Average	Average Vehicle Age	Average age of active vehicles associated with the bus vendor’s school-age fleet.	Number / Decimal	Measured in years. Target benchmark is 12 years or newer.
Fleet Vintage Average	Standing	Vendor performance category based on average vehicle age compared with the fleet vintage benchmark.	Text	Values may include: Meets Expectations and Needs Improvement.
Fleet Capacity	Bus Vendor Code	Unique bus vendor abbreviation/code used by OPT to identify the school-age transportation vendor.	Text	Some vendors may appear as grouped codes, such as CL/KF or PT/PW, when reporting combines related vendor codes.
Fleet Capacity	Bus Vendor Name	Full transportation bus vendor/company name associated with the vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
Fleet Capacity	Affiliated Bus Vendor	Related bus vendor codes that are operationally or contractually affiliated with the reporting vendor.	Text / List	Used to identify vendor groupings where fleet resources may be associated across related vendor entities.
Fleet Capacity	Active Routes	Total number of active school-age routes assigned to the bus vendor during the reporting period.	Number	Represents the active route count used as the denominator for vehicle capacity.
Fleet Capacity	Total Vehicles	Total number of vehicles associated with the vendor’s active school-age fleet.	Number	Represents the vehicle count used as the numerator for fleet capacity.
Fleet Capacity	Fleet Capacity Rate	Vendor’s vehicle capacity compared with active routes.	Percentage / Calculated Field	Recommended calculation: Total Vehicles ÷ Active Routes.
Fleet Capacity	Standing	Vendor performance category based on fleet capacity compared with the established benchmark.	Text	Values may include: Exceeds Expectations, Meets Expectations, Needs Improvement, and OPT Performance Review.
Breakdown History	Bus Vendor Code	Unique vendor abbreviation/code used by OPT to identify the school-age transportation vendor.	Text
Breakdown History	Bus Vendor Name	Full transportation vendor/company name associated with the vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
Breakdown History	Active Routes	Total number of active school-age routes assigned to the bus vendor during the reporting period.	Number	Used to understand vendor route scale.
Breakdown History	Total Route Days	Total number of route-service days for the vendor during the reporting period.	Number	Used as the denominator for normalizing breakdown performance across vendors of different sizes.
Breakdown History	Total Breakdowns	Total number of reported vehicle breakdowns for the bus vendor during the reporting period, to date.	Number	Blank values should be reviewed and treated consistently, such as 0 if no breakdowns were reported.
Breakdown History	Breakdown Rate	Normalized breakdown measure based on service volume.	Percentage / Calculated Field
Accident History	Bus Vendor Code	Unique vendor abbreviation/code used by OPT to identify the school-age transportation vendor.	Text
Accident History	Bus Vendor Name	Full transportation vendor/company name associated with the vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
Accident History	Active Routes	Total number of active school-age routes assigned to the bus vendor during the reporting period.	Number	Used to understand vendor route scale.
Accident History	Total Route Days	Total number of route-service days for the bus vendor during the reporting period.	Number	Used as the denominator to normalize accident performance across vendors of different sizes.
Accident History	Total Accidents	Total number of reported bus accidents for the bus vendor during the reporting period, to date.	Number	This count does not indicate accident severity, type, cause, or fault.
Accident History	Accidents per Route Day (%)	Normalized accident rate based on service volume.	Percentage / Calculated Field
Accident History	Standing	Vendor performance category based on accident rate compared with the established benchmark.	Text	Values may include: Exceeds Expectations, Meets Expectations, Needs Improvement, and OPT Performance Review.
Violation History	Bus Vendor Code	Unique vendor abbreviation/code used by OPT to identify the school-age transportation vendor.	Text
Violation History	Bus Vendor Name	Full transportation vendor/company name associated with the vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
Violation History	Active Routes	Total number of active school-age routes assigned to the bus vendor during the reporting period.	Number	Used to understand vendor route scale.
Violation History	Total Route Days	Total number of route-service days for the bus vendor during the reporting period.	Number	Used as the denominator to normalize violation performance across vendors of different sizes.
Violation History	Total Violations	Total number of reported transportation violations for the vendor during the reporting period.	Number	Not shown in the current extract, but implied by the report overview. Add if available for transparency and calculation validation.
Violation History	Violations per Route Day (%)	Normalized violation rate based on service volume.	Percentage / Calculated Field
Violation History	Standing	Vendor performance category based on violation performance compared with the established benchmark.	Text	Values may include: Exceeds Expectations, Meets Expectations, Needs Improvement, and OPT Performance Review.
GPS Safety Score	Bus Vendor Code	Unique vendor abbreviation/code used by OPT to identify the school-age transportation vendor.	Text	Some vendors may appear as grouped codes, such as CL/KF or PT/PW, when reporting combines related vendor codes.
GPS Safety Score	Bus Vendor Name	Full bus vendor/company name associated with the vendor code.	Text	Vendor name should align to the official OPT/vendor reference table where available.
GPS Safety Score	Total Score	Overall GPS safety performance score assigned to the bus vendor based on telematics data.	Number / Decimal	Score reflects an average or weighted result across selected GPS safety indicators. Higher scores indicate stronger performance.
GPS Safety Score	Total Occurrences	Total number of GPS/telematics safety events captured for the bus vendor during the reporting period.	Number	Occurrences may include events related to acceleration, braking, cornering, seatbelt usage, speeding, or other monitored driving behaviors.
GPS Safety Score	Standing	Bus vendor performance category based on the GPS total score compared with the established benchmark.	Text	Values may include: Meets Expectations and OPT Performance Review.

Vendor Report Card Dashboard

Select the bus vendor from the dropdown menu to see its report card.

Route Subscription

This report provides a vendor-level view of VIA adoption across school bus routes for the reporting period. It summarizes the total number of active AM and PM routes assigned to each vendor and the percentage of those routes that were subscribed too. Vendors are ranked based on their overall AM & PM subscription performance to support monitoring, vendor engagement, and operational oversight.

Bus Vendors are ranked based on their overall AM & PM subscription performance to support monitoring, vendor engagement, and operational oversight.

Driver Capacity

This report provides a snapshot of driver staffing coverage relative to active school-age routes for each transportation vendor. The report evaluates whether vendors have sufficient driver capacity to support their assigned routes and highlights potential staffing risks (under-coverage) or operational buffers (surplus coverage).

Attendant Capacity

This report provides a snapshot of attendant staffing coverage relative to active school-age routes for each transportation vendor. The report evaluates whether vendors have sufficient driver capacity to support their assigned routes and highlights potential staffing risks (under-coverage) or operational buffers (surplus coverage).

Fleet Capacity

This report provides a snapshot of vehicle capacity relative to active school-age routes for each transportation vendor. The report evaluates whether vendors have sufficient vehicle capacity to support their assigned routes and highlights potential capacity risks (under-capacity) or operational buffers (surplus capacity).

Fleet Vintage Average

This report provides a snapshot of the active school bus fleet across transportation vendors, including route coverage, in-service and spare vehicles, and average vehicle age relative to the target benchmark of 12 years or newer. Average fleet ages range from 7.8 years to 12.2 years, indicating a generally modernized fleet across the system.

Breakdown History

This report compares vendors on vehicle breakdown performance normalized by service volume, using Breakdowns per Route Day (%) to account for differences in route scale. This metric does not by itself explain why breakdowns occurred (maintenance, age of fleet, route length, terrain, weather, operator practices, etc.). Pair with fleet age, spare ratio, and incident reason codes when available.

Accident History

The report tracks total accidents to date and calculates an accident rate based on total route days, allowing for fair comparisons across vendors with varying fleet sizes and service levels. This metric does not by itself explain why accidents occurred, the type of accident (bus made contact with a vehicles mirror or bus collided with another vehicle), nor does it confirm if the vendor's employee was at fault.

Violation History

This report provides a vendor-level view of transportation compliance performance by measuring violations relative to operational volume. It standardizes comparison across vendors by normalizing total violations against total route days, allowing leadership to identify both high-performing vendors and those requiring corrective attention.

GPS Safety Score

This report provides a comparative view of vendor driving behavior and safety performance using telematics data captured through the Geotab system. The report aggregates vehicle activity across each vendor’s active fleet for the fiscal year-to-date period and evaluates performance across key safety indicators, including acceleration, braking, cornering, seatbelt usage, and speeding behaviors. Each vendor is assigned an overall total score, which reflects performance across weighted GPS safety metrics, along with a standing that supports vendor monitoring, safety review, and operational oversight.